Returns and Refunds

1. Goods may be accepted for return in Flox Wines & Spirits Pty Ltd absolute discretion. No Goods will be acceptable for return unless they are in a saleable condition. We undertake to replace you for any product delivered to you that is faulty, wrongly delivered or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage.

2. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.

3. Once you have notified us through our website that you wish to return faulty or damaged product, we will contact you by email or by phone to assist you with the return of product process.

4. Once we have contacted you and also given you authorisation to return the product, you may then return the product to Flox Wines and Spirits Pty Ltd, 377 Settlement Road Thomastown, Victoria 3074 so long as you provide valid proof of purchase eg. tax invoice, receipt and/or packaging slip.

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