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FAQ
Frequently Asked Questions
About Us
Our Story
Our Capabilities
Our Distributor Network
Producers
Catalogue
Wines
Spirits
Beers
Ready-to-Drink
News
Contact Us
Frequently Asked Questions
Everything you need to know about working with Flox Wines & Spirits.
About Flox
Who is Flox Wines & Spirits?
What makes Flox different from larger distributors?
Where are you based and where do you distribute?
Becoming a Trade Customer
How do I open an account?
Is there a minimum order quantity?
Can I taste the portfolio before listing?
Do you offer credit terms?
Ordering and Delivery
How do I place an order?
What are your delivery times?
What happens if stock arrives damaged?
Portfolio and Producers
Which regions and producers do you represent?
Do you have exclusive Australian distribution?
Can you source wines or spirits not currently in your portfolio?
Do you offer private label or exclusive bottlings?
Trade Support and Resources
Do you provide tasting notes, tech sheets, and imagery?
Do you support venues with staff training?
Can you support events and venue activations?
Where can I find awards, scores, and reviews for your portfolio?
Compliance and Operations
Are all your products fully compliant with Australian labelling and import requirements?
Are your wines vegan, organic, or biodynamic?
Who do I contact about an existing order or invoice?
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